FAQ
Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat rate shipping fee of $5.99.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available at checkout for an additional fee.
Do you ship internationally?
Yes, we ship to select countries in Europe. International shipping rates and delivery times vary by location.
Returns & Refunds
What is your return policy?
We offer a 30-day money back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a return authorization and detailed instructions.
How long does it take to get a refund?
Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Products & Orders
Are your products authentic?
Yes! All products sold at Silvonashop are 100% authentic and sourced from trusted manufacturers.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been processed yet.
Do you offer warranty on products?
Yes, all our products come with manufacturer warranties. Warranty terms vary by product - please check individual product pages for details.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Still have questions? Don't hesitate to contact our customer service team. We're here to help!